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RCV Customer Service

 

It is not only our engines that are unique,
RCV also offer an unbeatable level of
 service and protection for you and your engine.

 

The RCV Promise

RCV are committed to customer service and we aim to provide today's RCV owner with the very best service of its kind in the world, for pre-purchase advise or post purchase support.

Don't take our word for it, check out


On top of our , all our engines now come with a .

     
Engine Quality and Continuous Development

 

  • RCV engines are made by modellers for modellers and we believe this unique insight and background is unrivalled in the industry.
  • RCV have always commissioned highly experienced aeromodellers to provide them with real - in the field - long term tests and this practice provides RCV Engines Ltd with invaluable feedback.  Most recently in 2005, 50 AMA (American Model Association) Flying Clubs took part in a test program for RCV.
  • RCV engines are committed to continuous development and every engine in the RCV range benefit from these improvements
  •  All engines are now individually tested prior to leaving our UK factory
     
Customer Support

If you have any questions, RCV are happy to help and we have provided a number of ways to be of assistance.  Whichever method you chose your queries will always be dealt with on an individual basis.

Website Your first point of contact should be the RCV website.  We are continually expanding the content and you may find what you are looking for under our the following pages
Email RCV aim to respond to emails within 1 working day (often sooner)
RC Support Forums RCV actively participate in a number of rc websites and have manufacturers support section on   . 
Telephone

If you prefer to phone us, you will be able to speak to a real person rather than an automated service.  All our sales staff have a good overview of RCV engines and their applications, however if you need some help with a particular model,  you can speak to one of our experienced aero-modellers.
We even have an out of hours line in case your question can't wait. 

 

Product Support Support

RCV's customer support extends to the lifetime of your engine.  Even if your engine is out of guarantee we are still happy to provide you with any advice as well as details on servicing and repairs.

2 Year Warranty

All RCV engines purchased new from an authorised RCV dealer come with a 2 year comprehensive warranty.  RCV request that you complete your warranty details either or on the card provided with the engine within 30 days from date of purchase.

 

Lifetime Repair Guarantee

By registering your warranty, you will also be eligible for our unbeatable Lifetime Repair Guarantee.  Whatever happens to your engine whilst you are the owner, we guarantee to repair or replace it for less than 50% of a cost of a new engine. 

 

Service Centres

If you need your engine looked at either under warranty or repair, we currently have service centres in the UK and USA. 

 

Low Cost Spares

RCV engines are inherently reliable, however as with all engines, spares will sometimes be required.  Unlike other engine manufacturers, RCV spares are available at the lowest prices possible. 
Our business is engines
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RCV Dealer Enquiries
Model & Hobby Retailers

RCV actively support local hobby shops. 
If you are interested in becoming a dealer for our product range, please or phone us to find out our dealer rates and support.

 

 

 

 

 

 

 

 

 

 
 

 

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